Frequently Asked Questions

Please see below for answers to common questions our customers have made.

1 Shipping
1.1 Do you offer local delivery?

Yes, for small fee during checkout we will delivery anywhere in Chatham's city limits.

1.2 Which shipping methods do you offer?

CK Tubs and Taps offers the following shipping methods:

  • Curbside / in-store pickup
  • Local delivery within city-limits of Chatham, Ontario
  • CanadaPost or UPS (at our discretion) for shipping anywhere in Canada depending on the order size and weight

We do not offer shipping services for orders outside of Canada. Price for shipping can fluctuate and is estimated based on package weight. During checkout you can estimate shipping costs before continuing the process.

Instructions for curbside pickup:
Once you receive an order notification that your package is ready for curbside pickup, when you arrive to the parking lot call (519) 397-2008 and an employee will bring your package to your vehicle.

2 Ordering
2.1 Which payment methods do you accept?

CK Tubs and Taps accepts the following payment methods.

For all online orders:

  • Credit Cards (Visa/Mastercard)
  • PayPal (coming soon)

In-store purchases:

  • Debit Cards
  • Credit Cards
2.2 Do you offer refunds?

Yes, we offer refunds for unopened products. If an item is shipped, a full refund will be made less 10% restocking fee.